A multi-service platform for document processing and KYC compliance

The customer

AXA is a global leader in insurance and asset management, present in 51 countries with 147 employees serving 000 million customers. 

The group offers a wide range of products covering life, health, personal protection, and property and casualty insurance, as well as savings, retirement, and wealth management solutions.

AXA supports individuals, professionals and businesses in protecting their property, their projects and their loved ones.

The group places risk management, data security and regulatory compliance at the heart of its priorities, in a constantly changing environment.

The solution implemented

To secure its KYC and control customer data and supporting documents from the onboarding process throughout the contract lifecycle, Axa partnered with Luminess to integrate our Intelligent Document Processing platform , Lumia. The platform was deployed across all business lines (Life, Property & Casualty, Health, Group), for both individual and corporate customers, for all distributors and distribution networks, and across all channels (digital, self-service, paper, emails with attachments).

 

The benefits for our client

  • A multi-service offering : from document processing automation to fraud detection, including additional on-demand services, Lumia offers a comprehensive solution to meet the most demanding needs.

  • Optimized coordination of different services to provide the most appropriate response via API Manager and ensure traceability of processing

  • Comprehensive service reporting , thanks to our Business Intelligence (BI) solution

  • A standardized and optimized catalogue of documents for individuals and legal entities (proof of identity, address, origin of funds, documents from the KYC remediation stock of Axa France...)

  • A human guarantee to achieve 100% accuracy in less than 10 minutes.

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