A multi-service platform for document processing and KYC compliance

The customer

AXA is a global leader in insurance and asset management, present in 51 countries with 147 employees serving 000 million customers. 

The group offers a wide range of products covering life, health, personal protection, and property and casualty insurance, as well as savings, retirement, and wealth management solutions.

AXA supports individuals, professionals and businesses in protecting their property, their projects and their loved ones.

The group places risk management, data security and regulatory compliance at the heart of its priorities, in a constantly changing environment.

The solution implemented

For secure your KYC and control the data and supporting documents of its customers, from the start of the relationship and throughout the life of the contract, Axa called on Luminess to integrate our Intelligent Document Processing platform, Lumia. The platform has been deployed for all business lines (Life, Property & Casualty, Health, Collective), for individual and legal customer types, for all distributors and distribution networks and across all channels (digital, selfcare, paper, emails with attachments). 

 

The benefits for our client

  • A multi-service offer : from document processing automation to fraud detection, including additional on-demand services, Lumia offers an ultra-comprehensive solution to meet the most demanding needs  

  • Optimized coordination of the different services to provide the most appropriate response via API Manager and guarantee the traceability of processing  

  • Comprehensive reporting services, thanks to our Business Intelligence (BI) solution  

  • A standardized catalog and optimized documents for individuals and legal entities (proof of identity, address, source of funds, Axa France KYC remediation stock documents, etc.)  

  • A human guarantee to achieve precision at 100%, in less than 10 minutes.  

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