The customer

The National Institute of Statistics and Economic Studies has been responsible for the production, analysis and publication of official statistics in France since 1946.

The objectives

The main issue was the acquisition of data from the census of the French population.

Our answer

Luminess (formerly Jouve) has deployed several expertises on behalf of INSEE:

  • Creation of a dedicated production workshop;
  • Development of a specialized production chain;
  • Development and implementation of an Extranet site allowing production monitoring;
  • Recruitment and training of a workforce of 60 people;
  • Secure transport of forms in dedicated, point-to-point, and geo-located vehicles;
  • Control of questionnaires (RFID traceability system);
  • Automated unfolding of questionnaires, scanning, LAD/RAD of handwritten forms with Luminess chain;
  • Manual recovery of doubts on specialized interfaces;
  • Quality control in the field (compliance with commitments: from 0,1% to 2% depending on the field)​;
  • Real-time production supervision (meeting deadlines for intermediate deliverables and for the closing of each campaign);
  • Outsourcing: 20 processing servers, 90 TB of data.



paper forms processed each year by Luminess on behalf of INSEE.

The benefits of our solution

  • Lean Management on each campaign (continuous improvement in production), and between each campaign (launch of IT development projects);
  • Luminess project methodology (PMI standard basis);
  • Security :

       - Protection of personal data ;

       - Normative framework: ISO 27002;

       - Audit plan: 1 annual security audit.


Share this article