Industrialize large-scale KYC remediation without saturating the network

2,7 million remote KYCs

To meet its regulatory obligations, a large bank had to update hundreds of thousands of customer records. We have allowed a rapid, fluid and industrialized remediation, while enriching the data in the process.

Result: more than 50% completion rate, valued data, And a relieved network. Compliance was just the starting point. By capitalizing on our KYC platform, this bank also has boosted its customer knowledge : data quality, traceability, automation, and better segmentation as a result.

A major French bank wanted to hire a large-scale KYC remediation operation on its remote customer base, in response to changing regulatory obligations and the need to improve the quality of its customer data. 

The challenge was twofold: comply quickly several hundred thousand files, remotely, without massively mobilizing the physical network, and ensure a seamless experience for customers little or no regular contact with their advisor. 

Subsequently, the bank extended the project for enrich knowledge of its customers and enable the integration of data such as risk level, segmentation or assets, directly into their information system. 

 

 

 

The benefits for our client 

  • Up-to-date records, a consolidated audit trail, and a enhanced AML-CFT compliance 

  • Optimized document validation : automation of the most time-consuming tasks, increased reliability with less human error and proactive fraud detection 

  • An improvement in data quality : richer and more actionable information thanks to the addition of a customer knowledge sheet for better profile segmentation and actionable data for other services 

  • An optimized customer experience : smooth and autonomous journey, without interruption 

  • High operational ROI : industrialization of processes which has enabled a reduction in the load in physical agencies and a securing of processing flows within short timeframes, with a high completion rate for customers who have historically been unresponsive

The solution implemented 

We have implemented our end-to-end KYC platform, fully digital, secure and compliant with French regulatory standards : 

  • Secure infrastructure : hosting in data centers located in France, to ensure data sovereignty and GDPR compliance 

  • Personalized multi-channel communication : email, SMS and postal mail, adapted to the profiles of each client 

  • Collection and processing of supporting documents in real time : automated verification via AI (document recognition, data extraction, consistency checks) and human guarantee with our teams specialized in banking issues 

  • Operational management : dashboards and continuous reporting, with a complete audit trail to ensure traceability 

  • Adding a customer knowledge sheet : to improve regulatory qualification and commercial valuation of data

 

 

The obtained results

2,7

millions of files processed

+
50%

remediation rate on the population of remote customers

>99%

data quality

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