Implementation of a document hub for an insurance company

 

To centralize and automate document processing across its various departments (Property & Casualty, Life, Health, Group), a major insurance group deployed a single hub . The goal: to simplify workflows, improve customer satisfaction, and guarantee 100% real-time processing . The result: 15 million documents processed annually, with SLAs met and proactive fraud detection.

The teams were faced with fragmented and time-consuming processes, with risks of errors and excessive delays. Implementing a single hub was intended to streamline communication, automate repetitive tasks, and provide real-time visibility . The goal: to improve operational efficiency and refocus managers on high-value activities.

 

 

The solution implemented

We assisted our client in the design and deployment of an integrated document platform:

  • Framing workshop to define business needs and expected services;

  • Integration into the IDP by Lumina platform , including:

    > Delidding files
    > Secure your structural assessments image
    > Typing and extraction Datas
    > Detection of fraud

  • Human Guarantee to ensure 100% of treatments;
  • Real-time access to processing services and performance indicators.

This solution centralizes all channels (digital, paper, email, self-service) in a single hub, simplifying management and accelerating turnaround times.

The benefits for our client

  • Centralization of flows for simplified management;
  • Full automation documentary processes;
  • Time Saving for managers, refocused on high value-added tasks;
  • enhanced security with proactive fraud detection.

A few facts :

+
0

million

documents processed per year

0
%

automation for processing

Natural and legal persons covered

SLA commitment met

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