Harmonie Mutuelle

The customer

Harmonie Mutuelle, a founding member of Groupe VYV, offers and invents solidarity solutions that give everyone the means to play a role in their own health and in society. A major player in mutualism in France, Harmonie Mutuelle protects nearly 4,8 million people in France.

The objectives

Harmonie Mutuelle wanted to have efficient processing of its member flows on the one hand and healthcare professionals on the other, while having a service provider who could meet strong SLA commitments. The contract was renewed until the end of 2025.

Our answer

Luminess, a key player in the dematerialization and processing of health flows and provident insurance, provides the following services:

  • Reception and sorting of all physical flows at a single processing site;
  • Digitization (RAD/LAD) of nearly 30 member and healthcare professional envelopes per day;
  • Implementation of a video coding solution;
  • Transformation of flows under the B2 and Noémie standard;
  • Processing of Foresight flows
  • Provision in a GED (Electronic document management) requests for business processing by managers or for archiving when processing is automated.

 

The expertise of Luminess makes it possible to cover the entire chain: the reception of paper documents, their digitization, their indexing, as well as that of the lines of acts and finally the generation of B2 and NOEMIE files. Gradually, the partnership between the two entities has extended to provident and litigation data.

Harmonie Mutuelle, satisfied with the quality of the services provided by Luminess and the relationships between the teams, renewed its confidence in the group and awarded it a new call for tenders for a period of 3 years (2020-2023).

We have chosen to continue our collaboration with Luminess (formerly Jouve) not only on criteria related to the quality and price of the services provided but also because of the bond of trust that exists between the teams and the territorial anchoring of the Luminess activity.

François Couton
Deputy Managing Director at Harmonie Mutuelle
0

letters from members and health professionals per day processed by our teams at Mayenne

0
%

commitment to quality SLAs in terms of data restitution

The benefits of our solution

  • Reduction in processing times for insured persons and healthcare professionals;
  • Simplified access to all files in electronic form for managers;
  • Standardization of management processes.

Share this article