GIE SESAM-Vitale

The customer
The SESAM-Vitale Economic Interest Group (EIG) is a major player in the digital transformation of the healthcare sector. Specializing in information systems for healthcare professionals, it works closely with the Ministry of Health, health insurance schemes, supplementary health insurance providers, and healthcare and social care professionals.
Since 2009, Luminess is one of the partners reference of the GIE SESAM-Vitale for the digitization of application files, including photos and supporting documents necessary for the issuance of Vitale cards. The contract was renewed for 6 years from 2025.
The objectives
In a context of accelerated digitalization health and safety procedures growing sensitivity around personal data, the GIE SESAM-Vitale must guarantee:
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A reliable and secure processing chain, GDPR compliant;
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Un optimized processing time to quickly deliver cards to policyholders;
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A ability to adapt to technological developments and regulatory;
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A strong commitment to the environmental and societal issues.
Each year, nearly 4 million files are treated, representing more than 8 million pages, on rapidly evolving paper or digital flows.
Our answer
For more than 15 years, Luminess operates a sovereign industrial processing chain serving the SESAM-Vitale EIG. Our solution is based on our proprietary platform Lumia, enriched with bricks ofartificial intelligence and hosted in our data center in France.
A complete, secure and scalable solution:
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Receiving files via paper or digital channels;
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Scanning, processing and extraction of documents;
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Consistency checks between photo and identity document;
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Secure supervision portal for cash registers;
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Management of rejections and provision of data;
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Sovereign hosting, GDPR compliant;
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Certified production sites equipped with a PCA validated with the GIE SESAM-Vitale;
Long-term support
Our teams ensure a daily operational monitoring, a smooth communication with the GIE teams, and an continuous improvement processes.

This partnership with GIE SESAM Vitale confirms Luminess' ability to offer a quality of service that meets the growing security challenges on sensitive subjects, both in the public sector and in the health sector.
of forms each year (8 million pages).
The benefits of our solution
Reduced processing times
A crucial issue to speed up the issuance of Vitale cards and improve the experience of policyholders.
High reliability rate
Thanks to the AI integrated into our Lumia platform, checks are automated and anomalies are quickly detected.
Security and GDPR compliance guaranteed
Data hosted in France, restricted access, traceability, validated PCA: everything is implemented to guarantee maximum protection.
Real time monitoring
Fund agents can view files and supporting documents via a secure portal, which improves their ability to support policyholders.
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