Strategy & digital transformation

Our CXO offer

Customer eXperience Optimization: for unforgettable experiences

Conquer, engage and retain your users

What motivates, engages and retains a user? Beyond the value of the product, the quality of the ergonomics and the technical and functional validity, what will make it possible to create a virtuous experience ?

Our designers support you in defining the user experience in each of their interactions with the brand, and optimize this experience so that it coincides as well as possible with your values ​​and objectives.

A holistic and scalable approach

A holistic design approach, evaluating all the objectives, interactions and needs of the brand and users

A perpetual study of user expectations, digital trends, market movements

Strategies based on expert analyzes, distinguishing weak signals, specific contexts and strong dynamics

Customer value

Digital and omnichannel strategies based on precise and documented studies, scalable and promoting:

  • a meeting between the brand, the product, the service and the users
  • lasting user engagement

The user value

Interfaces, products and services that meet the real objectives of users

Exciting experiences, with every interaction as in the overall scheme

Experiences constantly adapting to new uses and anticipating user needs

An optimized experience in 4 steps

Methodological robustness

  • Performance in delivery fueled by perfectly mastered methodologies: design thinking approaches, agile UX, lean UX, design systems, UI ergonomics, heuristic inspections ...
  • Data-based analyzes (qualitative and quantitative user studies, analytics, etc.)

Custom design

  • User studies at each design stage, to take into account the real issues
  • Alignment of the client's business challenges with user challenges
  • Interfaces designed specifically for target user categories, ensuring useful and controlled experiences

Documented and precise deliverables

The intuition of our designers is flawless, because it is based on analyzes and expert skills that we reveal to you through complete deliverables, at each stage of the project:

  • Audit reports, user studies or strategic notes in the scoping phase
  • Ergonomic and graphic arguments in the definition phase
  • General functional specifications in the design phase
  • Strategic post-MEP optimization analyzes

End-to-end project monitoring

The success of an experience lies in its scalability, its permanent adaptation to the market and to needs. We achieve this through:

  • Support starting in the definition and framing phase of the project, and continuing after the CRM
  • A regularly reassessed and improved experience, in a test & learn spirit and a continuous improvement process

Methodological robustness

  • Performance in delivery fueled by perfectly mastered methodologies: design thinking approaches, agile UX, lean UX, design systems, UI ergonomics, heuristic inspections ...
  • Data-based analyzes (qualitative and quantitative user studies, analytics, etc.)

Custom design

  • User studies at each design stage, to take into account the real issues
  • Alignment of the client's business challenges with user challenges
  • Interfaces designed specifically for target user categories, ensuring useful and controlled experiences

Documented and precise deliverables

The intuition of our designers is flawless, because it is based on analyzes and expert skills that we reveal to you through complete deliverables, at each stage of the project:

  • Audit reports, user studies or strategic notes in the scoping phase
  • Ergonomic and graphic arguments in the definition phase
  • General functional specifications in the design phase
  • Strategic post-MEP optimization analyzes

End-to-end project monitoring

The success of an experience lies in its scalability, its permanent adaptation to the market and to needs. We achieve this through:

  • Support starting in the definition and framing phase of the project, and continuing after the CRM
  • A regularly reassessed and improved experience, in a test & learn spirit and a continuous improvement process

See also

Our WXO offer
Strategy & digital transformation

Our WXO offer

Over-used, digital service users always scan pages faster. The choice of words, their readability, their clarity can become real conversion boosters.

Help you transform

Clement Mondary
Clement
Mondary
Agency Director
Jouve Pure Agency

Let's assess your business challenges, structure your information, clarify your navigation and offer your users the best possible experience.

Our references

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