Luminess is committed to responsible, sustainable and human digital technology

Our CSR policy

A technology company committed to sustainable transformation 

At Luminess, digital isn't just a technology; it's a powerful lever for change. We've chosen to put CSR at the heart of our work. Our mission is simple: create technological solutions that respect people, territories and the planet, without ever losing sight of the human element. 

We know that every service, every project can have an impact, positive or negative. That's why we work hand in hand with our teams, our partners and our customers to move towards a fairer, more responsible and more sustainable digital world. 

To learn more about our CSR policy, Check out our CSR report right here.

 

We have a special responsibility as a digital player. Being useful, sober, and transparent: this is our roadmap for a digital world that makes sense.

Stéphane Labadie
Chairman and CEO

Reducing our footprint: our environmental strategy

A more sober digital world for a sustainable future 

Digital technology currently accounts for nearly 4% of global greenhouse gas emissions.

As a technology company, Luminess fully measures the environmental impact of its activity and takes concrete action to limit its effects. 

Since 2024, we have implemented a energy transition plan, with a clear objective: reduce our carbon emissions by 15% in three years.

This strategy is based on the annual measurement of our carbon footprint, the identification of our most emitting items, and the implementation of an action plan monitored monthly by our operational and CSR teams. 

Act across the entire digital lifecycle 

Our actions focus on: 

  • THEenergy efficiency of our infrastructure; 

  • Rationalization of IT equipment : extended lifespan, reconditioning, optimized management of workstations; 

  • The choice of committed energy suppliers: 33% renewable energy in our current energy mix (vs. 11% in 2020). 

Eco-design is at the heart of our environmental approach. All our digital projects integrate the principles of the General Reference Framework for Ecodesign of Digital Services (RGESN). This means: 

  • Reduce weight and consumption of our applications; 

  • Extend the lifetime digital services; 

  • Avoid unnecessary features or energy-consuming; 

  • Working on more sober architectures. 

Supporting our clients in their transition (Scope 3) 

By integrating the principles of responsible digital technology into our offerings, we enable our customers to reduce their own carbon footprintThis approach encompasses functional sobriety, resource optimization, infrastructure improvement and the design of sustainable solutions. 

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emissions targeted by 2027

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new eco-designed projects by 2026

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of renewable energies in our energy mix

Social issues at the heart of the Luminess collective

Humans as the driving force of transformation 

At Luminess, Our main wealth is our employeesWe have chosen a management model based on trust, autonomy and meaning. Our ambition is clear: offer everyone a fulfilling, stimulating work environment, aligned with our values. 

Our founding principles: 

  • <strong>Make sense</strong> to our collective project; 

  • Promote dialogue open and respectful; 

  • Promote inclusive working practices and agile; 

  • Develop skills and accompany each journey. 

Promoting diversity and inclusion 

We are fighting for more diversity in tech, particularly on the issue of gender. The proportion of women in our technical teams is steadily increasing, with a target of 30% by 2027. 

Our teams are also intergenerational, with 1 in 3 employees over 45 years old. 

Inclusion side: 

  • Our tools are designed to be accessible to everyone (RGAA);

  • Join let's support solidarity actions (mentoring, skills sponsorship, etc.); 

  • We propose adapted courses to people with disabilities. 

We are not just asked to execute, we are asked to innovate, to act, to participate in a company that evolves with its values.

Commitment and quality of life 

  • 92% of our employees find meaning in their work;
  • 87% appreciate their professional environment; 
  • More than 35 internal training courses were offered in 2023 to improve skills. 

We also encourage solidarity through patronage, solidarity action days, and association sponsorship. Each year, we participate in Pink October, by mobilizing our teams around the fight against breast cancer. 

 

Train, develop, evolve 

We believe in long-term projects and collective projects. Every year, we offer more than 35 internal training courses to enable everyone to improve their skills, retrain or move towards new roles. 

  

Sustainable mobility 

The Luminess Tour is our internal initiative to encourage cycling. This simple approach reduces our carbon footprint and strengthens cohesion between colleagues. An initiative also supported by our bike commutersThis community, founded by our employees, is present across all our sites. In 2023, 6,3 tons of greenhouse gases were saved thanks to bicycle commuting.

Responsible governance: ethics, transparency and trusted digital technology

Governance integrated into the strategy 

Our CSR governance is structured, managed and aligned with our corporate strategy.

The Luminess CSR Committee, attached to the general management, monitors precise indicators and reports each year in a transparent report.

This governance is based on: 

  • The integration of CSR objectives in KPIs of performance; 

  • La manager training to ethical governance; 

  • Le regular monitoring of commitments (carbon footprint, social barometers, etc.).

Digital responsibility and data sovereignty 

A major player in digital technology, Luminess processes more than a quarter of the personal data of French people.

This position requires a high level of exemplarity in terms of data protection, processing and governanceWe go beyond regulatory obligations to ensure: 

  • La end-to-end security entrusted data; 

  • There’s nothing quite like a transparent processing chain and mastered;  

  • On AI, we go beyond compliance: we use Mistral AI, a French open source language model, hosted on secure infrastructures.No black box, no automated decisions without human supervision. Humans remain the guarantors of critical decisions ; 

  • aligned technology partners on our ethical requirements. 

 

Ethical and inclusive digital 

Finally, our vision of the digital is inclusive and equitable.

We develop solutions accessible to all, ensuring that the digital divide is reduced. 

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human-supervised AI projects

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certified or audited data partners

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employees made aware of cybersecurity (2023)

For any additional information, please do not hesitate to contact us.

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