Luminess at Innovation Assurance 2026

Luminess will present, as an introduction to the Innovation Assurance 2026 conference, the main findings of the 9th edition of the Innovation Assurance study, in collaboration with Next Content, on the French and digital services in insurance.

A presentation by Etienne Vazzoleretto, Marketing Director of the Group, focusing particularly on these themes: 
◾The evolving role of digital technology in customer journeys (subscription, claims management, support, etc.)
◾Policyholders' expectations for greater autonomy or more support depending on the procedures
Generative AI in customer practices, policyholders' perception of the contribution, and the impact on fraud

👉 Discover the details in the conference program.