BPO automation

Dematerialization of incoming flows: automate the processing of your mail and invoices

Increase productivity, responsiveness and efficiency

Processing incoming flows, the first step in your digitalization 

Faced with growing volumes of incoming mail and new regulations regarding the receipt of electronic invoices, companies are required to modernize their document management to improve efficiency, reduce costs and comply with current standards.  

Digitization and automation of incoming flows simplify document processing while ensuring regulatory compliance. 

Whether you are a PDP (Partner Dematerialization Platform) or a private company (bank, insurance, real estate, automotive, mass distribution, etc.), the challenges of dematerialization are numerous:  

  • Increased regulatory requirements for digitalization and document management; 

  • Growing volume of documents to be processed and archived or stored in EDM; 

  • Risk of errors and loss of documents with manual processing; 

  • Longer processing times, impacting productivity and customer experience. 

To meet these challenges, the dematerialization of incoming flows is becoming a strategic necessity to optimize business performance, reduce costs and guarantee customer satisfaction. 

Complete BPO management of incoming flow, from reception to EDM 

Luminess offers a solution for dematerializing and automating document processing, which covers the entire life cycle of incoming invoices and mail, from receipt to electronic storage.  

Thanks to our advanced scanning, intelligent recognition (OCR) and computer vision technologies, we offer a comprehensive approach allowing you to: 

  • Digitization of physical mail upon receipt; 

  • Intelligent indexing for fast and structured access; 

  • Automation rates among the highest on the market; 

  • Automated control of data and business rules; 

  • Peak load management.

With Luminess, improve your organization's performance with solutions that save more than 75% on inbound flow management costs, shorten processing times by 30%, and improve customer satisfaction. 

datasheet

To learn more about dematerialization, you can download our product sheet.

0
M

folds per year

0
M

scanned pages

0
M

pages processed

1 500
M

of indexed fields

Our know-how

A complete service offer, dematerialization and SAE compliance

Reception

  • Receiving mail and invoices in all formats (paper, PDF, invoice, email) and via any channel

Opening, sorting and scanning of folds

  • Faithful and compliant digitization certified NF 544  

  • Automatic data extraction and control 

Processing and delivery

  • Data structuring and conversion to standard format  

  • Delivery of data and images to feed the client's information system 

  • Transmission to the client (PDP or company) 

Archiving and storage

  • Possibility of setting up EDM for electronic management 

  • SAE solution for certified probative archiving  

Luminess accompanies you

Why choose Luminess for your document management?

Proven expertise in document processing

We have been supporting companies in the transition to dematerialization for over 20 years, by integrating innovative solutions that comply with current regulations. 

Advanced technology for maximum productivity

Our solutions leverage intelligent scanning, OCR and AI technologies to ensure automated and accurate document processing.

Personalized support

Our experts advise and support you in the implementation of a tailor-made solution, adapted to your business needs and integrable into your existing information system. 

A 100% French document management chain

From reception to indexing and digitization, our operators are located on our French sites. Lens ou Mayenne

Help you transform

Nathalie Moreau
Sales Director Banks, Insurance and Social Protection

To our great pleasure, our customers testify on a daily basis to their satisfaction in working with expert teams, attentive and committed to the Quality of Service provided.