Dematerialization of health flows
Automate your treatments with the market leader
You receive very large volumes of requests from your members and partners on a daily basis, via various channels (emails and documents). You want to provide them with an efficient, reliable and rapid response, reflecting your commitment to quality of service.
Our platform associating our technical expertise to our business knowledge allows us to process your end-to-end flows and respond to market challenges. Automation, artificial intelligence, human supervision, etc allow you to'' achieve your goals by optimizing your business processes.
Zero paper and operational excellence
Mutual and complementary health insurance
-
Mutual documentary flow expertise
-
Management workshop
-
RAD / LAD / OCR technology
-
Document fraud detection
-
Integration of EDM, workflow and BPM solutions
End-to-end processing of customer requests
Daily commitments
A very competitive environment
A customer relationship at the heart of the process
An essential modernization of trade
A need to reduce costs
business expertise at all levels
Processing of flows from members and healthcare professionals
A modernized customer relationship and respect for guaranteed deadlines
A measured quality of the service respecting the integrity of the folds,
Help you transform
More and more mutuals are entrusting us with the processing of their Health flows with the aim of accelerating the processing of their Members' requests and reducing their management costs. The results of our latest satisfaction survey show that our Customers fully measure the contribution of Luminess Value Added Services to gain in Productivity and flexibility.