Insurance and mutual insurance
Modernize routes and document management to improve efficiency
As players in the insurance and mutual insurance sector, you operate in a constantly changing environment. Your policyholders today demand simple, fast and personalized digital journeys, able to respond instantly to their needs. At the same time, the continued increase in cases and claims to be processed complicates operational and documentary management, and increases processing times.
Added to this are strict regulatory constraints, particularly in terms of AML-CFT and compliance, as well as the need to secure your activities against a insurance fraud increasingly sophisticated. These challenges call for tailored solutions to meet your customers' growing expectations and strengthen your competitiveness.
Understand the overall context of the client
Understand customer needs and initiate data management
Manage customer service commitments
Guarantee the efficiency of customer service despite regulatory complexities (KYC, GDPR, etc.)
Lower the costs
Guarantee its competitiveness to face new competitors
Improve the experience of your employees
Relying on Artificial Intelligence to support its employees
Download the essential guide to document performance in Insurance and Mutuals
With fraud on the rise, regulatory pressure, and exploding volumes, document management is becoming a strategic pillar for improving turnaround times, strengthening compliance, and controlling costs. Discover how the market's most advanced players achieve 95% automation, reduce their turnaround times by a factor of three, and improve data quality.
👉 Download the white paper and prepare your organization for the next generation of document management
Luminess supports you in your digital projects
Luminess supports you in the digitalization of your business processes and brings you a major gain in efficiency, from dematerialization of flows up to the delegation of management.
Our expertise in business process outsourcing allows you to save time to refocus on the real problems of your customers.
Thanks to advanced technologies such asintelligent document processing (IDP) and secure data processing solutions, we let's automate your flows documentaries, let's speed up your processing times et let's reduce the risk of error throughout the customer journey.
Our development expertise and in AI also allows us to offer tailor-made projects to support you in the design and integration of digital solutions that meet your digital transformation and data processing needs.
Key figures:
Customer interactions are digital
contributions, that's what fraud represents today
insurance players say they lack key digitalization skills
Our Solutions
Dematerialization of incoming flows
Automate your incoming mail processing and outsource your end-to-end processes.
Fight against document fraud and identity theft
Secure your processes with Luminess: document fraud detection, identity verification and authentication
Development of digital journeys
Optimize your B2C user journeys with high-performance UX/UI interfaces. Luminess digitizes your processes and
Intelligent document processing solution
Our Intelligent Document Processing platform combines artificial intelligence and human expertise to classify
Optimize your KYC and KYB compliance with Luminess
Optimize your KYC and KYB process with Luminess. Ensure AML/CFT compliance, secure onboarding
Custom business software development
Discover with Luminess expertise in business software development, custom applications, outsourcing and
Electronic Archiving Service (SAE) certified NF461
Digital transformation is accelerating: growing volumes of data, strict legal requirements (GDPR, decree no. 2016
Electronic Document Management (EDM)
Electronic document management (EDM) is now essential to streamline business processes, centralize
Whether it is for BPO flow processing services or KYC remediation files, we bring all our know-how through solutions combining technological innovation and the expertise of our operators.
They trust us
Harmonie Mutuelle
Bringing associations into compliance: a complex project
Industrialize large-scale KYC remediation without saturating the network
For any additional information on an offer or project, please do not hesitate to contact us.
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