Insurance and mutual insurance

Successful digital transformation through BPO, IDP and anti-fraud
Insurance and mutual sector

Modernize routes and document management to improve efficiency

As players in the insurance and mutual insurance sector, you operate in a constantly evolving environment. Your policyholders now demand simple, fast, and personalized digital processes that can instantly meet their needs. At the same time, the continued increase in claims and files to be processed complicates operational and documentary management, and increases processing times.

In addition to this, there are strict regulatory constraints, particularly regarding AML/CFT and compliance , as well as the need to secure your operations against increasingly sophisticated insurance fraud . These challenges call for tailored solutions to meet the growing expectations of your clients and strengthen your competitiveness.

Understand the overall context of the client

Understand customer needs and initiate data management

Manage customer service commitments

Guarantee the efficiency of customer service despite regulatory complexities (KYC, GDPR, etc.) 

Lower the costs

Guarantee its competitiveness to face new competitors

Improve the experience of your employees

Relying on Artificial Intelligence to support its employees

Download the essential guide to document performance in Insurance and Mutuals

With fraud on the rise, regulatory pressure, and exploding volumes, document management is becoming a strategic pillar for improving turnaround times, strengthening compliance, and controlling costs. Discover how the market's most advanced players achieve 95% automation, reduce their turnaround times by a factor of three, and improve data quality.


? Download the white paper and prepare your organization for the next generation of document management

Luminess supports you in your digital projects

 

Luminess supports you in the digitalization of your business processes and brings you a major gain in efficiency, from the dematerialization of flows to the delegation of management.

Our expertise in business process outsourcing allows you to save time so you can refocus on your clients' real problems.

 

Thanks to advanced technologies such as intelligent document processing (IDP) and secure data processing solutions, we automate your document workflows, accelerate your processing times and reduce the risk of errors throughout the customer journey.

Our expertise in development and AI also allows us to offer tailor-made projects to support you in the design and integration of digital solutions that meet your digital transformation and data processing needs.

A few facts :

0
%

Customer interactions are digital

0
%

contributions, that's what fraud represents today

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%

insurance players say they lack key digitalization skills

Our Solutions

Dematerialization of incoming flows

Automate your incoming mail processing and outsource your end-to-end processes.

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Fight against fraud

Fight against document fraud and identity theft

Secure your processes with Luminess: document fraud detection, identity verification and authentication

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Digital journeys

Development of digital journeys

Optimize your B2C user journeys with high-performance UX/UI interfaces. Luminess digitizes your processes and

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Intelligent document processing solution

Our Intelligent Document Processing platform combines artificial intelligence and human expertise to classify

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Optimize your KYC and KYB compliance with Luminess

Optimize your KYC and KYB process with Luminess. Ensure AML/CFT compliance, secure onboarding

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Custom business software development

Discover with Luminess expertise in business software development, custom applications, outsourcing and

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Electronic Document Management (EDM)

Electronic document management (EDM) is now essential to streamline business processes, centralize

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Whether it is for BPO flow processing services or KYC remediation files, we bring all our know-how through solutions combining technological innovation and the expertise of our operators.

Myriam Semdani
Key Account Manager

Trusted by

Harmonie Mutuelle

Harmonie Mutuelle wanted to have efficient processing of its member flows on the one hand and healthcare professionals on the other, while having a service provider who could meet strong SLA commitments. The contract was renewed until the end of 2025.

Read more

Bringing associations into compliance: a complex project

Nonprofit organizations are probably among the most complex files to bring into compliance. In 2024, a major insurance company entrusted us with the remediation of several thousand nonprofit organizations (in addition to individual files).

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FAQ

The digitalization of customer journeys allows insurers to offer smooth and fast experiences, simplify onboarding, reduce processing times for claims and applications, and meet policyholders' expectations for speed and personalization.

VERTICAL SECTORS & USE CASES - Insurance and mutuals

Fraud prevention relies on automating document checks, analyzing declared data, and detecting inconsistencies. Digital tools enable faster identification of potential fraud during subscriptions or claims filing.

VERTICAL SECTORS & USE CASES - Insurance and mutuals

Automating insurance claims processes uses paperless processes, data extraction, and digital workflows. It speeds up claim processing, reduces human error, and improves the productivity of business teams. 

VERTICAL SECTORS & USE CASES - Insurance and mutuals

Compliance relies on the structured collection of customer data, automated controls, and complete process traceability. Systems compliant with KYC and AML/CFT standards facilitate audits and reduce regulatory risks. 

VERTICAL SECTORS & USE CASES - Insurance and mutuals
Contact us

For any additional information on an offer or project, please do not hesitate to contact us.

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