La continuity of service and application performance are strategic issues. Companies must not only develop effective solutions, but also ensure their operational sustainability over time. This is where the third-party application maintenance (TMA) makes sense.
Entrusting the maintenance of a business application to a trusted partner allows you to gain agility, secure updates, quickly deal with anomalies and develop functionalities according to the needs of users and business services. At brightness, we make TMA a real lever of performance and continuous transformation for our clients.
Why TMA is a strategic choice for your applications
La TMA does not limit itself to fixing bugs or providing level 2 technical support. Above all, it allows you to extend the value of an application over time, to adapt it to regulatory or business developments, and to ensure a optimal user experience.
Outsourcing TMA allows:
- De reduce service interruptions, by ensuring proactive monitoring;
- De reduce fixed costs, thanks to agile contractual models (fixed price, management, performance commitments);
- D’access specific skills, difficult to mobilize internally;
- D’quickly integrate technological developments or regulatory;
- De relieve your IT teams, who can focus on higher value-added projects.
Luminess supports all dimensions of TMA : corrective, preventive, evolutionary and adaptive maintenance, with some service level agreements (SLAs) clear and one full traceability of the operations carried out.
Luminess expertise in third-party application maintenance
A recognized player in the French digital ecosystem, Luminess draws on more than 30 years of experience in the business application development, The digitalization of processes and sovereign hosting of critical data.
Our TMA offer is aimed at companies and institutions wishing to:
- maintain the performance and safety of their web, mobile or business platforms;
- Answer to sectoral regulatory constraints (GDPR, HDS, eIDAS, etc.);
- Effectively manage a heterogeneous application portfolio (various technologies, complex integrations);
- Guarantee the quality of service to their internal or external users.
Luminess' TMA teams work on a wide range of technologies: Drupal, Symfony, PHP, Java, Angular, React, as well as on documentary bases such as GED ou SAE. We ensure the technical supervision, The incident management, patch deployment, development of new features and documentation associated.
Our services are based on service centers organized in agile mode, with dedicated experts, a service desk, tools of ticketing and real-time reporting, guaranteeing transparent management.
Services tailored to your business challenges
We adapt our TMA to the nature of your applications, your IT environment, and your availability requirements. Whether it's:
- Of a customer portal developed under Drupal;
- First business back-office application ;
- Of a collaborative intranet ;
- Or of a sensitive business solution connected to several external bases
…our teams adapt to your pace, your production cycles and your technical constraints.
Our commitments cover both the technical stability that functional performance of your tools. We pay particular attention to theaccessibility, application security, maintainability of the code, as well as sustainability of deliverables.
The advantages of TMA by Luminess
Opting for TMA with Luminess means choosing an industrialized, responsive and certified approach. Here's what makes us different:
- A internal development agency, expert in front and back-end ;
- A team of +300 developers, project managers, DevOps, QA analysts;
- A seamless integration with your existing systems thanks to our APIs and interconnections;
- sovereign data centers in France in Laval and Mayenne, ISO 27001, HDS, SecNumCloud certified;
- Un indicator-based management (SLA, backlog, tickets, critical incidents, customer satisfaction);
- A complete documentation of all fixes and developments deployed;
- A high-quality scalable, scalable and reversible at any time.
La third-party application maintenance should no longer be seen as simple technical support, but as a strategic lever for performance and security. By choosing Luminess, you benefit from a recognized expertise, An sovereign infrastructure and a strong business vision, capable of making your application assets a living, evolving and controlled asset.