Download the white paper dedicated to the digital journeys of citizens and agents

public sector

Optimizing the management of user files is strategic for public organizations, service to citizens being the DNA of any public service. The aim is to respond to them as quickly as possible by providing the best response, without forgetting the issues of simplification and budgetary control associated with these procedures.
This white paper, designed by Luminess and analysts from the independent research company Markess by exægis, looks back on these key issues based on discussions with more than a hundred public decision-makers in 2020 and 2021, from ministries, agencies and local authorities (information systems departments, general or business departments).

It is available in download at the following link.

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