Every year, millions of aid applications are processed by French government agencies. Social security benefits, housing assistance (APL), housing assistance (MDPH), student grants, subsidies to associations and businesses... these programs shape the daily lives of millions of citizens.
But behind this solidarity, a major challenge lies: How can we effectively manage these massive volumes without exhausting public officials and blowing budgets?
A considerable administrative burden for public services
4,4 million households receive minimum social benefits, 3 million benefit from APL, 5 million applications are sent to the MDPH or for the APA, hundreds of thousands of subsidies are distributed each year by the communities... For each aid, a file must be prepared: form, supporting documents, checks, reminders, deadlines... This represents an enormous burden for the agents, often to the detriment of human support.
The consequences? Long procedures, a complex process for citizens, a risk of fraud and exploding treatment costs.
What if we could divide these costs by three?
This is precisely what theIntelligent Document Processing (IDP). In interview broadcast on Acteurs Publics TV, Romain Pozzo di Borgo details how an intelligent management platform can transform the way aid is administered.
What benefits for the public sector?
- Automatic verification of supporting documents;
- Detection of duplicates and anomalies;
- Reduction of the administrative burden on agents;
- Better traceability and reinforced fight against fraud ;
- Reduce processing costs by up to 3 times.
All this without making the process more complicated for citizens, quite the opposite: the user experience is simplified, delays are shortened, and the process becomes more fluid.
Technology designed for public service
The solution proposed by Luminess is based on a modular, interoperable and secure SaaS platform. It integrates with existing systems and allows manage files from A to Z : filing, analysis, decision, archiving…
By focusing on IDP and intelligent automation, public institutions can focus on their core mission: human support and equal access to rights.