The Forum ofClient experience, also known as The French Forum, takes place over two full days, which bring together around a hundred participants who come to La Baule in 2022 to meet their peers and brands.
For 10 years, these professionals have been talking about this subject, which they have mastered, but which is constantly evolving: the Customer Experience.
The Luminess team and the other professionals present from all sectors meet to discuss and deepen their exchanges and their best practices around the central point of our companies: the customer.
From the processing of the order to that of a patient file, the sensory experience at the point of sale, the possibilities of automation, the processing of data, the complementarity of means, physical, digital, telephone, so many subjects and different experiences that will be studied in MasterClass and Workshops.
All this in the pleasant setting of the Côte d'Amour.
Find on the spot Xavier et Nathalie. They will discuss during these days the actions developed for the benefit of the world of health and in the field of Social Protection.
If you want to know more about our actions in setting up a customer journey efficient, you can reach them directly by email, or send us an email through our page Contact.